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New York City, New York 28 contributions 33 helpful votes. RIP Off. I am lucky to travel the world and stay at lovely hotels as part of my job. I probably stay at 20 or five star hotels a year, so I have a broad, global comparison base. The check in was awful. A woman named Alita was belligerent when I inquired about the upgrade included with my package. She said nothing else was available and "you knew when you booked this room that all of the rooms in this category face the parking lot. I dont need to be scolded a child. I have been treated more graciously at a modest Marriott.

I have really taken aback. I inquired where to find a quick juice before my meeting, and she said by the windows in the lobby. I walked over and the station was closed.

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I asked where breakfast was, and I was told to take the elevator the ground floor. At the ground floor I walked into a conference and organizer said there was no access to breakfast. I went back upstairs, and a nice man who helps with baggage offered to guide me. There was no signage.

Shutters on the Beach

I requested a juice and a carrot muffin. There was a wait for seats outside and they were out of carrot muffins. When I complained to my travel agency they offered a discount on an even more expensive cottage and a spa credit. I came back around 8pm and was escorted to my room. All I wanted was to boil a cup of tea and go to bed. I asked for a tea kettle,which was provided but broken. At that point I just gave up.

Shutters on the Beach in Santa Monica, CA

The suite was huge but did face a the noisy parking lot with all night light, which you could see through the closed shutters no sound and light proofing drapes to help. I raced out at 4am to catch my flight.


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Summary: no customer focus, nasty check in, no signage, big, overpriced suite facing a parking lot. Would not recommend. I travel to the top hotels and the world and the minimum I expect is a pleasant checkin. Read more. Date of stay: October Trip type: Traveled solo. Helpful Share.

Shutters On The Beach, Santa Monica, United States - New Deals 2017

Steven C wrote a review Oct Shutters is a all inclusive hotel. The in house restaurants are fantastic. Combined with a very nice and welcoming lobby. Arrival and check in was a breeze. Front desk was cheerful and seemed genuinely happy we were there. The room was beautiful and looked out over the beach just south of the iconic Santa Monica pier. Great meals beautiful views this makes Shutters our go to spot when visiting the Los Angeles area. Date of stay: October Trip type: Traveled with family.

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Dear Steven C, Thank you for taking the time to provide your feedback. We are delighted that you enjoyed your stay with us at the beach. We look forward to welcoming you back soon. CP wrote a review Oct Brentwood, United Kingdom 43 contributions 3 helpful votes.

We stayed here for our final part of our fly drive of California and Arizona and WOW, it was so lovely, the room was wonderful nice and quite and very comfortable and we enjoyed the food. Great access for walking along the beach and watching the world go by. Just a perfect place to stay and unwind. Date of stay: April Trip type: Traveled as a couple. Dear parrdale, Thank you for sharing your thoughts. We are thrilled that you enjoyed your experience with us. We look forward to your return and welcoming you back soon.

New York City, New York contributions 73 helpful votes. Very very good. Lovely if small pool and seating area although it was only crowded when a wedding event was underway on the lower section. The food is good to although there are a lot of great alternatives in the vicinity. Date of stay: October Trip type: Traveled as a couple. Dear MaxBethune, Thank you for taking the time to provide your feedback.


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New Jersey 10 contributions. Tiny Shutters. Great staff but the hotel rooms were small and stuffy. The price was high and so was the noise outside the room both on the street and in the hallway. The restaurant in the hotel was short staffed at dinner and one waiter was handling most of the tables. Dear galllopinggourmet, Thank you for taking the time to let us know about your recent visit. We share your disappointment that it did not meet your expectations. Your constructive comments are truly appreciated as we continue to make improvements moving forward.

We hope to welcome you back soon.


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Previous Next 1 2 3 4 5 6 … Not the right property for you? There are more places to choose from in the Santa Monica area. See all properties. Claim Your Listing. TripAdvisor LLC is not responsible for content on external web sites. Taxes, fees not included for deals content. About Us Help Center. United States. Holiday Search. The hotel. Where is it Overlooking the golden sands of Santa Monica Beach, 2 blocks from the historic Santa Monica Pier with amusements and restaurants.

Transfer time from airport: 30 minutes. Hotel information Room information Room upgrade information. Superior Rooms with 1 king-size bed, sleeping maximum 2 adults. Partial Ocean View Rooms with 1 king-size bed, sleeping maximum 2 adults. Ocean View Rooms with 1 king-size bed, sleeping maximum 2 adults. Facilities One Pico fine dining restaurant — lunch, dinner and Sunday Brunch. Resort Fees This hotel has resort fees that are included in the room rate subject to change.

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TripAdvisor traveller rating Based on reviews. Traveller rating Excellent I am lucky to travel the world and stay at lovely hotels as part of my job. I probably stay at 20 or five star hotels a year, so I have a broad, global comparison base. The check in was awful. A woman named Alita was belligerent when I inquired about the upgrade included with my package. She… Read more. She said nothing else was available and "you knew when you booked this room that all of the rooms in this category face the parking lot.

I dont need to be scolded a child. I have been treated more graciously at a modest Marriott. I have really taken aback. I inquired where to find a quick juice before my meeting, and she said by the windows in the lobby. I walked over and the station was closed. I asked where breakfast was, and I was told to take the elevator the ground floor.